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Questions and Answers

1) How do I register for special offers?read answer
- Its simple, go to offers section and enter your email. We will send you updates and latest offers and vouchers via email.
  
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2) Can I book a test drive through the internet?read answer
- Yes, just complete the request form and we will confirm your request by return mail or telephone call.
  
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3) Is there an opportunity to take an extended test drive? e.g. 24 hours.read answer
- Yes with prior notice an extended test drive can be organised for you.
  
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4) How can I request a brochure?read answer
- Yes by e-mail or telephone call to the sales department and we can organise that for you.
  
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5) What is the minimum deposit?read answer
- We require a deposit of £750 or 10% of vehicle value, (which will be returned after delivery if it exceeds the deposit level required on a deal using our funding plans).
  
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6) What is a hassle free transaction?read answer
- All dealings will be non pressured with the same sales person throughout your transaction, providing you with consistent hassle free purchase experience.
  
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7) What is meant by a no obligation valuation? read answer
- We have a no obligation valuation service which is free of charge and will be valid for 30 days.
  
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8) What do I need to bring with me to purchase a vehicle?read answer
- Essentially you only need your deposit to order a vehicle but if there is a part exchange involved then V5 & MOT documents along with the service history would also be required. In the case of funding then drivers licence in current address is also needed.
  
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9) I want to fund my car using a Finance plan – how do I apply?read answer
- You can apply online through our website or you can by contact one of our trained business managers at the dealership who will process your application and give your impartial advise.
  
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10) How old do you need to be to qualify for a finance plan?read answer
- In the U.K. the legal age is 18 and is provided subject to terms and conditions and subject to status. Contact a Business Manager who can help further.
  
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11) What is the delivery package & admin fee and what do I get?read answer
- This provides you with a trouble free start to your new car and entitles you an industry leading range of special offers to use throughout your vehicle ownership such as 10% off All Service Labour Rates, safety check/MOT or Service, Administrative Cherish Number plate if Required, HPi Check for Vehicle Providence, 2 year 'Standard' Warranty on all used vehicles, FREE Accident Management cover, full clean/valet, up to £500 savings with our used car "Drive Plan" and up to £500 allowable against Visa/Mastercard with no charges.
  
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12) What warranty comes with the car?read answer
- All new cars come with the relvant manufacturers warranty of either 3, 5 or 7 years. Our used cars come with a 24 month standard warranty when purchsed with our 'Delivery Package' (Along with many other cost saving benefits). All other used cars come with a 6 month standard warranty. All warranties can be extended and /or upgraded at the time of purchase.
  
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13) What if I don’t have all the documents?read answer
- These can be brought in to us on a seperate visit, it is very important for all the correct documentation to be brought in prior to vehicle delivery as the vehicle cannot be released without them.
  
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14) Will my new vehicle have any fuel in it when I pick it up?read answer
- Yes it will, as part of our delivery package all vehicles will have £40 fuel in the tank.
  
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15) Someone has damaged my car after its been valued, what do I do?read answer
- You can either get the vehicle revalued with your sales person or arrange to get the vehicle repaired back to its previous condition(although timescales may affect a lower value as values depreciate monthly).
  
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16) Does my car have 2 keys?read answer
- All brand new vehicles will have 2 keys supplied by the manufacturer.The majority of our used cars will have two keys, but where they have not been supplied to us by the previous owner then we will supply a 2nd key with a 50% contribution towards the replacement cost.
  
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17) What is the best course action if i have a query or concern?read answer
- Call or Email the manager of the department that it relates to with the details and they will provide assistance.
  
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18) What can I do if I have a concern where the manager isnt available? read answer
- This is a rare occasion but if it happens please ask to speak to or email the Branch General Manager directly.
  
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19) Want to recommend someone to us?read answer
- As part of our 100% satisfaction program we want you to definitely recommend us to your friends, families and colleagues. With that in mind we will look after any referred customer in the same same way we look after you, with an added bonus for yourself!
  
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20) What is a 30 day Exchange Plan? read answer
- Wessex Garages are so committed to your complete satisfaction, we offer a 30 day/1000 mile exchange. This means that in the unlikely event that the vehicle develops a fault, which cannot be resolved within the mileage and timeframe, we will exchange it for another vehicle of at least equal value.
  
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21) What is Wessex Price Challenge?read answer
- At Wessex Garages we are committed to providing every customer with the best possible deal every single time, on ALL of the great value for money brands we represent. We are very confident we can compete and beat any quotation you have from an official franchise outlet, providing it is on a like for like basis and they hold the vehicle in stock, with it available for sale. If we cant beat it, then we will give you £250!!! How is that for confidence? T&C: If the incredible happens and we can not beat your quote, £250 will be paid directly to you. Just bring your new car, V5 document and the Dealer invoice to the relevent site (invoice and V5 to be in same name). If you have any questions and enquiries about our Wessex Price Challenge please fill in the contact form below and one of our Advisors will contact you within 1 hr.
  
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1) How do I register for special offers?read answer
- Its simple, complete the 'notify me' section on our website and request our offer vouchers which will be returned by email.
  
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2) Why do I need my car serviced?read answer
- To keep the vehicle in its best working condition. It is also a requirement of the manufacturer or dealer in order to keep the warranty valid and it will help the vehicle retain more value when you resell.
  
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3) Am I able to pay my service bill in monthly payments?read answer
- Yes, you can use our industry leading service plan package in order to budget on a interest free monthly payment basis from as low as £14.99 a month.
  
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4) Can I reserve a time slot for my service?read answer
- Yes no problem. Please contact our Service Department via email or telephone.
  
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5) Are there courtesy cars available?read answer
- Yes we have courtesy cars, subject to availability, normally need to be booked a week or so in advance and subject to terms and conditions.
  
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6) Is there a choice of courtesy cars?read answer
- Yes we have a selection of the manufacturers latest models here- it is, of course, subject to availability.
  
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7) Do you collect outside working hours read answer
- Yes subject to given prior notice.
  
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8) Is there a collection and deliver service?read answer
- Yes we offer that service, within a reasonable radius please call or email us and we can arrange it.
  
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9) Can you pick up from where I work and drop it back off? read answer
- Yes not a problem, again within a reasonable radius, just let us know.
  
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10) Can I have a copy of the vehicle health check/condition report?read answer
- Yes, our duty of care is to provide a copy of this report to all customers.
  
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11) Will you check my car for any recalls? read answer
- We will and rectify as necessary.
  
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12) Do we offer WiFi facility? read answer
- Yes .... with complimentary drinks!
  
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13) What is priority service booking?read answer
- Please refer to our web link.
  
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14) Will you send me a service reminder?read answer
- Yes once the vehicle is set up on our system we will send you a reminder via email, text or letter for your service or MOT requirements.
  
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15) Do you offer fixed price servicing?read answer
- Yes we have price promise and fixed price servicing on all vehicles and also an industry leading Service plan, ask for more details.
  
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16) What if I have a query or concern?read answer
- Please contact the relevant department manager via email or telephone who will help.
  
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17) Will I get an email confirmation of my service being booked?read answer
- We will confirm it back to you.
  
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18) I have service booked online, what happens now? read answer
- We will confirm it back to you.
  
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19) What happens if the quote changes?read answer
- Tell us and we will amend things.
  
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20) Is there fuel in your loan cars?read answer
- There should be fuel in the loan car all we ask is to put in what you use.
  
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1) Can you deliver parts I have ordered to my address?read answer
- We do please ring our parts department for details.
  
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2) Is there an exchange programme for parts?read answer
- Yes.
  
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3) Competitive price match?read answer
- We aim to be a competitive as possible let us know if you can beat our prices.
  
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4) Email confirmation of part arrival?read answer
- No problem.
  
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5) What do I do if the part is broken or wrong?read answer
- Let us know and we will fix it
  
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6) Can I collect my part after you are closed?read answer
- Yes subject to prior notice.
  
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""I found the service I recieved from Richard to be of the highest order and was impressed with both the staf" Mr William Seaton

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Disclosure

We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.

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