A Service Advisor is sought to join our busy branch in Gloucester to work in the Service department, providing assistance to members of the public and business customers.
Wessex Garages has been established for 29 years, and operates from seven sites in Wales and the South West. They supply cars and commercial vehicles to customers across the region, and pride themselves on reliability and honesty not only through the sales process but also in their exceptional aftersales care.
The role will involve serving dealership customers on the service desk; managing appointments and following up MOTs, health checks, services etc. You will need to possess confidence and charisma, to up-sell other services such as valets, service plans and other products.
The ideal Service Advisor will possess the following skills and experience:
Have at least two years experience
Experience in a similar role, as a Service Desk Advisor / Car Service Advisor or similar
Electronic Health Check experience
An ability to sell additional products and services to customer
Experience of using motor dealership database
Excellent communication skills and the ability to deliver outstanding customer service
The ability to manage multiple tasks
To apply for the role please email your CV to Mark Steele at firstname.lastname@example.org
We feel it is vital to recognise and nurture our employees' skills and there are fantastic opportunities available for the right person. Employees receive regular performance reviews, training (including manufacturer standard) where appropriate, and in some cases gain qualifications on the job. Our dedication to our staff has created a supportive and collaborative environment and many of our employees have been with us for over ten years, starting in junior roles and progressing to senior level.
Wessex are also heavily involved in the community, raising over £10,000 in 2016 for charity. Working with us, you will have the chance to get involved in a variety of activities, be it one of our fundraising days or something a little more extreme – a skydive or bungee jump perhaps? This is a fantastic opportunity to become part of an award winning, forward-thinking company and join a dedicated and friendly team, where no day is ever the same.