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Aftersales FAQs & MOT Update

My vehicle's MOT is due. What should I do?


​To further help prevent the spread of coronavirus, The Department for Transport have announced that any cars and vans due for an MOT from 30th March 2020 will have their MOT extended by 6 months.

You do not need to do anything to extend your vehicle’s MOT expiry date if it’s on or after 30 March 2020.

However, vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

Your vehicle will be automatically given a 6-month MOT exemption.

This will extend your current MOT expiry date by 6 months.

Example: Your vehicle’s MOT was due to expire on 3 April 2020.

This will automatically be extended to 3 October 2020.

You will need to get your MOT by this date.

This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home or do essential shopping.

If your vehicle tax is due, you can tax your vehicle as soon as your MOT due date has been updated.

If you are concerned please contact us via our Website by selecting the relevant Brand, Location and department on our Dealer Locator Page and we will endeavour to reply to you as quickly as possible.

​What happens if I have a Service Appointment booked?


Currently, all bookings within the period of 25th March – 30th April have now been cancelled. We will be in contact with you once we reopen to rearrange your appointment. If you are concerned please contact us via stayhome@wessexgarages.com and we will assist wherever possible.

My booking has been cancelled; will I be rebooked as priority?


​We will be in contact with you once we reopen to rearrange your appointment to our earliest availability.

Our car is due a service, but we are unable to bring it to the workshop within the required time. Will our warranty be invalidated?


​All our manufacturers have informed us that the warranty period of vehicles is being reviewed under current conditions. Therefore, there has been a flexibility of rules so you will not be penalised for not servicing your vehicle within the schedules.

I have an issue with my vehicle but cannot bring it into the workshop, however my warranty is due to expire. What should I do?


In the first instance, please call your breakdown cover. Alternatively, please contact the manufacturer customer service centre to raise your concern with them. Manufacturers have informed us that the warranty period of vehicles is under review, therefore due to the flexibility your repair will still be covered under the contracted warranty terms.