COVID-19 Customer Update

A Message from Chris Wiseman, Managing Director

Dear Customers,

Like all responsible businesses, we have been monitoring and reacting to the advice of the Government on how best to ensure the well-being and safety of our customers and colleagues during these unprecedented times.

We continue to follow that advice and do what is right in order to keep everyone in society safe for the foreseeable future. We have therefore closed all of our branches from Tuesday 24th March. This has been an incredibly difficult decision for us to make, but it has been made easier knowing that it is absolutely the right one.

Customers who have outstanding orders with us and are waiting to collect their new car will be contacted by our customer care team as a matter of urgency to discuss next steps.

If there are any NHS staff or essential workers who need immediate assistance, please contact us via and we will assist wherever possible.

I would like to say a huge thank you to all our colleagues and business partners who have worked tirelessly up until this point to keep our branches open.

We will of course continue to monitor the situation and government advice closely and will be opening our doors again as soon as we are confident it is safe to do so. Any updates as to when that might be will be first communicated to customers through our social media channels, so please keep an eye on those for news.

When the time comes to reopen, we very much look forward to welcoming you back for business as usual. Until that point, please take every possible precaution to stay safe and well.

If you have any further questions around COVID-19 below visit our FAQ's page by clicking the link below.


If you require any further assistance while we are closed please follow the branch links below to submit an online form and we will get back to you as soon as possible:

Cribbs Causeway, BristolPennywell Road, BristolFeeder Road, BristolGloucester

NewportPenarth Road, CardiffHadfield road, Cardiff