Paul Williams and Ray Chappell from our Hadfield Road dealership in Cardiff are celebrating after the outlet was announced as the most efficient Motability dealer in Wales and the Midlands. In the most recent published leagues from Motability we were top of the board for the first quarter of the year. Paul, who is our Motability Specialist at the dealership, explained: “This is great news for us. This leader board measures our accuracy on getting handovers and customer service 'right first time' and how efficient we are in managing aftersales needs of our customers so booking in their services and MOTs. "
The Motability Scheme enables disabled people to lease a new car using their Government funded mobility allowance. There are a wide range of cars available through us and Motability. Paul continued: “We're committed to giving great customer service. Whether you are purchasing a car or using any of our aftersales services, we guarantee you will experience the same high level of customer service."
“We regularly go 'above and beyond' the call of duty to ensure they receive excellent service. Our customers are at the very core of all we do." The Motability Scheme is directed and overseen by Motability, a national charity that also raises funds and provides financial assistance to customers who would otherwise be unable to afford the mobility solution they need. There are currently more than 630,000 people enjoying the benefits of Motability.
Photograph caption:Paul Williams, Motability Specialist at Wessex Garages and Ray Chappell, Motability Booking Specialist, with Richard Osborne, Dealer Development Manager at Motability, with the awards.