Motability FAQs


As we are unable to accept any orders, some of the latest prices for the Motability Scheme will not be launched as usual on 1 April 2020. We are monitoring the situation and will advise when this changes.


My Motability lease expires in the next three months, what will happen if I can’t place an application for a new car?


As a valued Motability Customer, we know you are going through a time of great uncertainty and worry. Keeping you mobile is our utmost priority. Following the Government’s latest announcement instructing the closure of dealerships, Motability will automatically apply a six month lease extension to customers who are approaching the end of their lease. There is no need to contact us, as Motability will automatically extend your lease and you will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period.

I have placed an application; will the handover of my car go ahead?


Following the Government’s latest announcement, our network of dealerships has been forced to temporarily close to protect the health of our employees and local community. If you are currently already a customer with a car on the Scheme your lease will automatically be extended for a further six months and you will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. If Government advice changes and our dealerships re-open earlier than this, then you can contact us at this time to arrange an earlier handover.

If you are not currently a customer on the Scheme and are waiting for your first car to be delivered, unfortunately this will now be delayed until the dealerships are able to open again. We appreciate that this might be difficult for you, however we are not able to hand over any new cars at this time. Unfortunately, we are not able to arrange for any cars to be delivered either.

I was in the process of choosing my first car on the Motability Scheme but had not yet placed an application, can I still go ahead?


​Unfortunately, due to the Government advice, Motability are unable to take applications for a new car at this time. We hope that you are able to stay mobile using your existing method of transport during this time and hope that we can welcome you as a customer later in the year.

I do not want to place a renewal Motability Application; how do I hand my car back?


​If you plan to leave the Scheme at the end of your lease, please contact Motability on 0300 456 4566 so they can discuss arrangements.

What will happen with my Good Condition Bonus?


​Motability are planning to pay the Good Condition Bonus on the original lease end date for your car. However, they are currently working to make this process possible remotely. This may mean that your cheque may take a little longer than it otherwise would. Please do not contact Motability, unless it is at least two months after your Good Condition Bonus was due and you have still not received your cheque.

What will happen with Advance Payments on the Motability Scheme?


​If you have already placed an application the price you agreed with the dealership will be the price you pay when the car is able to be delivered.

Why can’t I find the latest prices or search for vehicles currently available on the Motability Scheme?


As we are unable to accept any orders, some of the latest prices for the Motability Scheme have not been launched as usual. We are monitoring the situation and will advise when this changes.