Experienced Service Advisor Bristol - Cribbs Causeway


An experienced Service Advisor is sought to join this highly successful new and used car dealership in Bristol to work in the Service department, providing assistance to members of the public and business customers. Wessex Garages has been established for 30 years, and operates from seven sites in Wales and the South West. They supply cars and commercial vehicles to customers across the region, and pride themselves on reliability and honesty not only through the sales process but also in their exceptional aftersales care.

The role will involve serving dealership customers on the service desk; managing appointments and following up MOT’s, health checks, services etc. You will need to possess confidence and charisma, to up-sell other services such as valets, service plans and other products.


Duties

  • To greet all customers cheerfully and attend to their requirements promptly.
  • To obtain and record full customer/vehicle details and accurate description of work to be carried out.
  • To liaise with the Service Manager on the progress of vehicles in the Workshop.
  • To inform customers of any delay in completion (Complying with the Company Pledge)
  • To maintain the Workshop loading system.
  • To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
  • To prepare both cash and account invoices.
  • To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
  • To deal with customer queries and complaints.
  • In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
  • To ensure that information required for Warranty items is recorded on the Job Card.
  • To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
  • To file Job Cards and other documentation.
  • To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company’s operation, as deemed necessary by the Managing Director, Group After sales Director or Department Manager.

Responsibilities

  • To promote good customer relations.
  • To ensure customers’ instructions or requirements are recorded and carried out.
  • To sell available labour and services.
  • To support and implement the Company’s Quality System and carry out the responsibilities documented in the relevant procedure manuals.
  • To observe Fire and Safety regulations at all times.

To apply please send your CV to Brian Edwards at brian.edwards@wessexgarages.com

Why Work for Wessex?

We feel it is vital to recognise and nurture our employees' skills and there are fantastic opportunities available for the right person. Employees receive regular performance reviews, training (including manufacturer standard) where appropriate, and in some cases gain qualifications on the job. Our dedication to our staff has created a supportive and collaborative environment and many of our employees have been with us for over ten years, starting in junior roles and progressing to senior level.

Wessex Garages are also heavily involved in the community, raising over £10,000 in 2017 for charity. Working with us, you will have the chance to get involved in a variety of activities, be it one of our fundraising days or something a little more extreme – a skydive or bungee jump perhaps? This is a fantastic opportunity to become part of an award winning, forward-thinking company and join a dedicated and friendly team, where no day is ever the same.

Ref: CC0518

Working Hours Mon - Fri with 1 in 3 Saturdays
Location Cribbs Causeway, Bristol
Salary Competitive
Benefits
Closing Date 27/02/2019
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