Customer Services Specialist

An opportunity has opened up within our revamped Cardiff Nissan Service department for a Customer Services Specialist.

Quite simply, we are looking for someone who is focused on, and delivers, a great customer experience – every time. This will involve managing the customers journey through their service/MOT booking and appointment – always ensuring a warm welcome upon arrival, and that they are kept informed every step of the way.

No previous experience in the motor industry is necessary, but we do have some important requirements:

  • Experience in a customer services, customer facing, or hospitality role;
  • Great communication skills – with the ability to listen and ensure your customers’ expectations are met;
  • Ability to be organised and manage each customers progress – keeping customers informed is key;
  • Ability to be able to present important customer information and additional services available, such as service plans or air conditioning services, for example.

To apply for the role, please send a covering letter and a copy of your CV to

Why Work for Wessex?

We feel it is vital to recognise and nurture our employees' skills and there are fantastic opportunities available for the right person. Employees receive regular performance reviews, training (including manufacturer standard) where appropriate, and in some cases gain qualifications on the job. Our dedication to our staff has created a supportive and collaborative environment and many of our employees have been with us for over ten years, starting in junior roles and progressing to senior level.

Wessex are also heavily involved in the community, raising over £20,000 for charity in the past five years for charity. Working with us, you will have the chance to get involved in a variety of activities, be it one of our fundraising days or something a little more extreme – a skydive or bungee jump perhaps? This is a fantastic opportunity to become part of an award winning, forward-thinking company and join a dedicated and friendly team, where no day is ever the same.

Ref: HD0904

Working Hours Mon - Fri with alternate Saturdays
Location Hadfield
Salary Competitive
Closing Date 09/05/2018
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