Service Manager
We have an exciting opportunity for an Service Manager to support the General Manager in helping to shape the future of the Aftersales Department and Service Provision in our Gloucester branch.
About the role
As a Service Manager for Wessex Garages, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards.
As well as managing and coaching staff, setting goals and objectives, and making sure you’re compliant with policies and procedures, you’ll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude.
Day-to-day duties
- Managing a service team of technicians, service advisors and support staff, and making sure productivity and efficiency targets are achieved.
- Making sure all the pre-planned servicing, adhoc repair work required to be completed for our customers is carried out correctly, competently and on time.
- Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
- Ensuring we always remain compliant with company, DVSA, LOLER, manufacturer and health and safety policies.
- Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives.
Essential skills
- Previous experience in a similar role.
- Strong communication and influencing skills.
- A passion for delivering great customer service.
- High levels of literacy and numeracy.
- Leadership skills and the ability to motivate your team to achieve success.
- Good organisational and IT skills.
- High levels of accuracy and attention to detail.
- The ability to stay calm under pressure.
- An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
- A full clean driving licence held for a minimum of one year.
*Please note driving licence checks will be carried out as part of the recruitment process*
