Service Manager


We’re looking for an experienced and ambitious Service Manager to work at our Mazda branch in Pennywell Road, Bristol.

About the role

As a Service Manager for Wessex Garages, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards.

As well as managing and coaching staff, setting goals and objectives, and making sure you’re compliant with policies and procedures, you’ll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude.

Day-to-day duties

  • Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved.
  • Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time.
  • Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
  • Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies.
  • Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives.

Essential skills

  • Previous experience in a similar role.
  • Strong communication and influencing skills.
  • A passion for delivering great customer service.
  • High levels of literacy and numeracy.
  • Leadership skills and the ability to motivate your team to achieve success.
  • Good organisational and IT skills.
  • High levels of accuracy and attention to detail.
  • The ability to stay calm under pressure.
  • An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
  • A full clean driving licence held for a minimum of one year.

Nice to have (but not essential)

  • An understanding of modern motor vehicle technology.

In return for your skills and experience, you’ll receive a competitive salary and bonus scheme, access to a company car and extensive training on company internal systems.

Employment within the Wessex Garages Group is offered subject to satisfactory reference and disclosure checks.

Only successful candidates will be contacted for interview


To apply, please send your CV to Martin Watts on martin.watts@wessexgarages.com



Why Work for Wessex?

At Wessex Garages we truly believe that it is crucial to recognise and reward our employees' skills. Our employees receive regular performance reviews, training (including manufacturer standard) where appropriate, and in some cases gain qualifications on the job. Our dedication to our staff has created a supportive and collaborative environment and many of our employees have been with us for over ten years, starting in junior roles and progressing to senior level.

Wessex are also heavily involved in the community, raising over £10,000 in 2017 for charity. Working with us, you will have the chance to get involved in a variety of activities, be it one of our fundraising days or something a little more extreme – a skydive or bungee jump perhaps? This is a fantastic opportunity to become part of an award winning, forward-thinking company and join a dedicated and friendly team, where no day is ever the same.

Currently, there are fantastic opportunities available for the right person. Check it out here.


Employee Rewards at Wessex Garages
bungee jump at Wessex Garages
St David's Hospice Care

Ref: PR3782

Working Hours Monday - Saturday
Location Pennywell Road, Bristol
Salary Competitive
Benefits
Closing Date 31/01/2019
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