Terms and Conditions
The offer of insurance is subject to eligibility and underwriting criteria. All cover is subject to the terms and conditions provided with the policy, the Policy Document and the Terms of Business. Nissan Insurance is a trading name of Verex Insurance Services Ltd, registered in England and Wales No. 05686831 at Batchworth House, Church Street, Rickmansworth, Herts, WD3 1JE and authorised and regulated by the Financial Conduct Authority, no. 487185. Verex Insurance Services Ltd arranges policies from a panel of insurers, details are available on request.
EXCESS RETURN VOUCHER - MAIN TERMS AND CONDITIONS
- The voucher is valid for one year from its start date and can only be used once. Only one voucher can be issued per vehicle.
- The voucher is not valid for standalone glass claims, misfuelling claims or Motability vehicles.
- The voucher only applies when the claim is reported to, accepted and managed by Nissan Excess Return and the accident repair is carried out at a Nissan Approved Bodyshop.
- Following an accident, regardless of who you are insured with, you must call Nissan first on the dedicated 0330 818 0499 number. If you call any other Nissan number or your insurer first, or without our instruction, the voucher will be void.
- Where we accept and complete the vehicle repair, we will pay up to the voucher value* as cash back towards any policy excess paid by you. You will be required to pay the repairer your applicable Motor Insurance Policy Excess. The repair cost must be settled by your insurer. Once the repair is completed and your insurer has settled the claim, we will refund you the voucher value* or the value of your excess whichever is the lower. You will need to provide proof that you have paid your excess in order to claim on the voucher. Nothing in this offer obliges us to accept any vehicle for repair. The voucher is not valid if your vehicle is deemed a total loss.
- Where we manage the vehicle repair, we will do so in conjunction with your motor insurer if the accident was your fault, or the other driver’s insurer if they were at-fault and if they have accepted liability.
- Accident recovery is provided for unroadworthy vehicles when you call Nissan first and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.
- A courtesy car is provided subject to availability for accident repairs carried out by a Nissan approved repairer when you call Nissan first and we handle your insurance claim on your behalf. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar size to your own vehicle. A courtesy car is not available for standalone glass claims or if you are claiming on Nissan Free Driveaway Insurance.
- In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Nissan Excess Return service with a Nissan approved repairer.
- This offer may be withdrawn at any time.
- The voucher must be active before the incident occurs in order to be valid. The incident must take place between the validity dates shown on the voucher.
The Nissan Excess Return Voucher is provided by Verex Assistance Ltd registered in England and Wales Company No.05687158, Batchworth House, Church Street, Rickmansworth, Herts WD3 1JE
*The voucher value as stated on your Excess Return Voucher.
